Victoria’s Secret is known for its popular line of women’s lingerie, clothing, and beauty products. In addition to shopping in Victoria’s Secret stores, many customers also have a Victoria’s Secret Credit Card that they use to earn rewards and financing on purchases.
If you have a Victoria’s Secret Credit Card and need assistance, there are various ways to contact Victoria’s Secret Credit Card Customer Service for help. This article provides an overview of:
- Victoria’s Secret Credit Card account options
- Contact information for credit card support
- Steps for checking application status
- Bill payment and account management
- Getting help with orders and rewards
- Reaching customer service by phone
- Additional contact options
- Store customer service
- Victoria’s Secret mailing address
Victoria’s Secret Credit Card Account Options
Victoria’s Secret offers two different credit card options:
- Victoria’s Secret Credit Card – Can be used for purchases at Victoria’s Secret and Victoria’s Secret PINK. Earns reward points towards free panties and other rewards.
- Victoria’s Secret Angel Card – Can be used anywhere Mastercard is accepted. Earns reward points for free bras at Victoria’s Secret.
Both cards can provide special financing offers on purchases. If you’re not sure which credit card you have, check your card or account statement.
Contact Information for Victoria’s Secret Credit Card Support
To get assistance with your Victoria’s Secret Credit Card account, contact customer service at:
- Victoria’s Secret Credit Card: 1-800-695-9478
- Victoria’s Secret Angel Card: 1-844-271-2596
Service is available from 8am – 9pm Eastern Time, Monday through Saturday. An automated system is also available 24/7.
Get Help with Bill Payment and Account Management
For assistance with bill payment, payment authorizations, or general Victoria’s Secret Credit Card account management, contact customer service at the numbers above.
Some common issues you can get help with:
- Checking your account balance
- Making a payment over the phone
- Setting up recurring payments
- Changing your billing address
- Getting a late payment fee waived
- Handling fraudulent charges
- Requesting a credit limit increase
The automated system can provide balance and payment information 24/7. Speaking to a live agent allows you to fully discuss account options.
Assistance with Orders and Rewards
The Victoria’s Secret Credit Card customer service team can also help with:
- Tracking order status
- Returns and exchanges
- Missing rewards points
- Redeeming rewards
- Reward program rules and policies
Questions about orders placed on VictoriasSecret.com? Contact their eCommerce customer service at 1-800-411-5116.
Contact Victoria’s Secret Credit Card Customer Service by Phone
In addition to the main customer service numbers, there are a few other phone numbers that can help you get in contact:
Victoria’s Secret Credit Card Customer Service
- Main Number: 1-800-695-9478
- TTY/TDD: 711
- Relay Service: From a computer or web-enabled device, connect through relay service.
Victoria’s Secret Angel Card Customer Service
- Main Number: 1-844-271-2596
- TTY/TDD: 711
- Relay Service: Connect through relay service from a computer or web-enabled device.
Wait times can vary. If you need to get in touch urgently, call early morning or late evening for faster service.
Additional Victoria’s Secret Customer Service Contact Options
For specialty assistance in languages other than English, contact:
- Spanish: 1-800-474-7834 (9am – 8:30pm Eastern, Monday-Friday; 9:30am – 6pm Saturday)
Victoria’s Secret Credit Card customer service handles all US and Canada accounts. For other regions:
- United Kingdom and Ireland: See website for updated local contact options
- Outside the US and Canada: 614-333-8413 (English, 12pm – 6am UTC)
You can also reach out on social media or online:
- Twitter: https://twitter.com/victoriassecret
- Facebook: https://www.facebook.com/victoriassecret
- Website contact form and live chat: https://customercare.victoriassecret.com/ ↗
Get Store Customer Service Help
For assistance at a local Victoria’s Secret store, call the store customer service hotline:
United States: 1-855-866-5810 (8am – 12am Eastern)
Canada: 1-866-315-3120 (8am – 10pm Eastern)
United Kingdom and Ireland: See website for updated local contact options
- United Arab Emirates: 800-74-292 (8am – 10pm Eastern)
- Kuwait: 182-1212 (8am – 10pm Eastern)
- Middle East: Contact [email protected]
- All other outside US: 614-333-8413 (8am – 10pm Eastern)
You can also visit individual store pages on the Victoria’s Secret website to view specific store phone numbers and business hours.
Victoria’s Secret Mailing Address
To reach Victoria’s Secret by mail, use this address:
P.O. Box 16589
Columbus, OH 43216-6589
Mail items to this address for returns, payments, correspondence, and any other needs. Make sure to include your full name, account number, and relevant details.
Get Prompt, Friendly Customer Service
Victoria’s Secret Credit Card customer service is available through various contact methods for any account assistance you may need. Reach out by phone, social media, or mail to get fast, friendly help managing your account, making payments, checking orders, and more.