Nbu Bill Pay


N Billing

Make an online payment from your checking or savings account, or with Visa, MasterCard, and Discover. Call our automated phone payment service 24-hours a day,


Pay Your NBU Bill Quickly and Easily: A Comprehensive Guide

Are you looking for a convenient and hassle-free way to pay your NBU bill? Look no further! This comprehensive guide will provide you with all the necessary information and step-by-step instructions to make your bill payment process a breeze.

Online Payment

Direct Link to Online Payment Portal: https://www.nbutexas.com/account-login/

  1. Log In: Visit the NBU website and click on “My Account Login” in the top right corner. Enter your username and password to access your account.
  2. Select “Pay Your Bill”: Once logged in, click on “Pay Your Bill” to proceed with the payment process.
  3. Enter Payment Details: Choose your preferred payment method (checking account, savings account, Visa, MasterCard, or Discover) and enter the necessary information.
  4. Review and Confirm: Carefully review the payment details and ensure everything is correct. Click on “Submit Payment” to complete the transaction.

Phone Payment

  1. Dial the Automated Payment Line: Call 1.844.863.7360 to access the automated phone payment system.
  2. Follow the Prompts: Listen to the automated instructions and enter your account number and payment information using your phone’s keypad.
  3. Confirm Payment: Once you have entered all the required information, the system will confirm your payment.

Western Union Convenience Pay Service

Participating Area Stores:

  • ARLAN’s MARKET, 559 W. San Antonio St., New Braunfels, TX 78130
  • H-E-B Plus! GROCERY, 2965 N Interstate 35 Frontage Rd, New Braunfels, TX 78130
  • H-E-B GROCERY #074, 1655 W State Highway 46, New Braunfels, TX 78132
  • H-E-B GROCERY #380, 651 S Walnut Ave, New Braunfels, TX 78130
  • H-E-B GROCERY #622, 20725 W State Highway 46, Spring Branch, TX 78070
  1. Visit a Participating Store: Bring your NBU bill stub to one of the participating Western Union Convenience Pay Service locations.
  2. Provide Payment Information: Present your bill stub and payment (check, cash, or money order) to the cashier.
  3. Receive Confirmation: The cashier will process your payment and provide you with a confirmation receipt.

Automatic Payments

Auto Pay:

  1. Log In to Your Online Account: Visit the NBU website and log in to your account.
  2. Click “Pay Your Bill”: Select “Pay Your Bill” from the top right corner.
  3. Enroll in Auto Pay: Click on “My Profile” and then choose “AutoPay.”
  4. Provide Payment Details: Enter your checking, savings, or credit card information and set up the automatic payment schedule.

Auto Draft:

  1. Download the Auto Draft Form: Visit https://www.nbutexas.com/wp-content/uploads/2021/08/Auto-Draft-Form.pdf to download the auto-draft form.
  2. Complete and Submit the Form: Fill out the form with your account information and payment details.
  3. Submit by Mail or Email: Mail the completed form to NBU, Attention: Customer Service, P.O. Box 310289, New Braunfels, TX 78131, or email it to [email protected].

Budget Billing

  1. Contact Customer Service: Call 830.629.8400 or visit the NBU Main Plaza Office at 263 Main Plaza, New Braunfels, TX 78130.
  2. Complete the Application: Request and complete the Budget Billing application form.
  3. Set Up Automatic Payments: Enroll in automatic payments (Auto Pay or Auto Draft) to participate in Budget Billing.

Pay By Mail

  1. Detach Payment Stub: Remove the payment stub from your NBU bill.
  2. Include Payment: Attach a check or money order to the payment stub.
  3. Mail Payment: Send your payment to:

New Braunfels Utilities
P.O. Box 660
San Antonio, TX 78293-0660

Pay In Person

NBU Main Office:

  • Address: 263 Main Plaza, New Braunfels, TX 78130
  • Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m.
  1. Visit the Office: Bring your payment to the NBU Main Office.
  2. Pay at the Counter: Pay your bill at the front counter.
  3. Use the Drive-Through: Utilize the drive-through located next to Neagelin’s Bakery.
  4. Night Depository: Drop your payment in the night depository at the drive-through (no cash payments accepted).

Additional Payment Options

  • NBU Care Certificates: Purchase NBU Care Certificates from NBU Customer Service Representatives at the Main Office or by calling 830.629.8400.
  • Senior Citizens Billing Program: Senior citizens 60 years of age or older may qualify for deferred payment of utility bills. Contact Customer Service for more information.


Paying your NBU bill is now easier than ever with these convenient payment options. Whether you prefer online banking, phone payments, automatic transfers, or in-person transactions, NBU has you covered. Remember to always keep your bill stub handy for reference when making payments. If you have any questions or need assistance, don’t hesitate to contact NBU Customer Service at 830.629.8400.

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