City Of Vancouver Bill Pay

Pay Your City of Vancouver Utility Bill with Ease

Paying your utility bills on time is essential for maintaining essential services in your home. If you’re a resident of Vancouver, Washington, you can conveniently pay your City of Vancouver utility bill online, by phone, or in person.

Online Payment

To pay your bill online, follow these steps:

1. Visit the City of Vancouver Utilities website: https://cityofvancouver.selectpaytoday.com/Utility/

2. Click on “Sign in or Create a Profile.”

3. If you have an existing account, enter your username and password to log in. If you’re a new user, click on “Create a Profile” and follow the instructions to set up your account.

4. Once you’re logged in, you’ll be able to view your account balance, payment history, and make a payment.

Phone Payment

To pay your bill by phone, call the automated voice response system at 360-487-7999. You can use your checking or savings account, debit card, or credit card to make a payment.

In-Person Payment

You can also pay your bill in person at one of the following locations:

• Utility Customer Services Office: 2323 General Anderson Rd., Vancouver, WA 98661. Open Monday, Tuesday, Thursday, and Friday from 8 a.m. to 5 p.m., and Wednesday from 9 a.m. to 5 p.m.

• Vancouver City Hall: 415 W. Sixth St., Vancouver, WA 98660. Open Monday, Tuesday, Thursday, and Friday from 8 a.m. to 5 p.m., and Wednesday from 9 a.m. to 5 p.m.

Payment Methods

The City of Vancouver accepts the following payment methods:

• Check
• Cash
• Debit card
• ACH Debit (Checking Account)
• Credit Card (American Express, Discover, Visa, or Mastercard)

AutoPay

If you prefer not to manually pay your bill each month, you can sign up for AutoPay. With AutoPay, your utility bill will be automatically paid on your bill due date using your designated credit card or bank account. To sign up for AutoPay, log in to your online account and click on “Manage AutoPay.”

Payment Assistance Programs

If you’re struggling to pay your utility bill, there are several assistance programs available to help you.

• Help to Others (H2O) program: This program provides financial assistance to low-income residents who are facing overdue water or sewer bills. To qualify for the H2O program, you must meet the following criteria:

  • Total household annual income must meet the eligibility standards for the federal Low-Income Home Energy Assistance Program.
  • The customer’s household must not be receiving subsidized housing assistance.
  • The person applying for H2O assistance must reside in the home (service address) and be listed on the utility account.
  • The customer must have a past due notice, which identifies the account as being in danger of having water service disconnected due to non-payment.

• Low Income Senior Waiver for Sewer Minimum Rate: This program provides a waiver to the minimum sewer flow base rate for seniors who meet low-income and age requirements. To qualify for the low-income senior waiver, you must meet the following criteria:

  • Be 65 years of age or older
  • Have a total household income that is at or below 150% of the federal poverty level
  • Reside in the home (service address) and be listed on the utility account

Conclusion

Paying your City of Vancouver utility bill is quick and easy. You can pay online, by phone, or in person. If you’re struggling to pay your bill, there are several assistance programs available to help you.