Raleigh Water Bill Pay

Pay Your Raleigh Water Bill Effortlessly

As a Raleigh resident, managing your water bill payments should be a seamless process. With various payment options available, you can choose the one that best suits your needs. This comprehensive guide will provide you with all the necessary information to pay your Raleigh water bill conveniently and efficiently.

Online Payment

URL: https://raleighnc.gov/doing-business/services/make-utility-payment

Steps:

1. Visit the Raleigh Water website and click on “Make a Utility Payment.”
2. Register for an account or make a one-time payment.
3. Select “Water” as the utility type.
4. Enter your account number and service address zip code.
5. Choose your payment method (Amazon Pay, Visa, Mastercard, American Express, Discover, E-check, Venmo, PayPal, PayPal credit, bank draft, money order, or check) and follow the prompts.

Phone Payment

Phone Number: 888-905-3169

Steps:

1. Call the automated phone system.
2. Have your payment method information, utility account number, and the service address zip code ready.
3. Follow the instructions provided by the automated system.

Mail Payment

Mailing Address:

City of Raleigh
PO Box 71081
Charlotte, NC 28272-1081

Instructions:

1. Mail a check or money order with the utility bill stub to the provided address.
2. Do not mail cash.

In-Person Payment

Locations:

• City of Raleigh Municipal Building Complex
• Garner Town Hall
• Knightdale Town Hall
• Rolesville Town Hall
• Wake Forest Town Hall
• Wendell Town Hall
• Zebulon Town Hall

Payment Methods:

• Cash
• Check
• Money order
• Visa
• MasterCard
• American Express
• Discover

Customer Care and Billing

Email: [email protected]
Phone Number: 919-996-3245

Hours of Operation:

• Monday – Friday: 8:00 AM – 5:00 PM

Frequently Asked Questions

Q: What is the due date for my water bill?
A: The due date is typically 20 days after the bill is issued.

Q: Can I set up automatic payments?
A: Yes, you can enroll in AutoPay through the online system or by contacting Customer Care and Billing.

Q: What happens if I don’t pay my bill on time?
A: Late payments may incur late fees and service interruptions.

Q: How can I report a water leak or other emergency?
A: Call the Raleigh Water Emergency Line at 919-890-3000.

Conclusion

Paying your Raleigh water bill should be a hassle-free experience. By following the steps outlined in this guide, you can choose the payment method that works best for you and ensure timely payments to avoid any inconvenience. Remember, managing your water bill is essential for maintaining access to this vital service.