Cobb County Water System Bill Pay

Pay Your Cobb County Water System Bill with Ease

Are you a Cobb County resident looking for a convenient and secure way to pay your water bill? Look no further! Cobb County Water System offers multiple payment options to cater to your needs.

Online Bill Pay

Access the New Payment Portal: https://payments.cobbcounty.org/water

Instant Bill Payment: https://payments.cobbcounty.org/water/guest/guest-payment

Payment Options

• Credit Cards: Visa, Mastercard, Discover, American Express
• Debit Cards: Visa, Mastercard
• eCheck (Bank Draft): Requires bank account information

Payment System Frequently Asked Questions (FAQs)

General Questions

• What does the customer account portal offer?

  • eBill notifications
  • AutoPay setup
  • Pay by text
  • Secure PDF eBill
  • Payment reminders

• What is Paymentus?

  • A national company partnering with utilities for convenient electronic interactions

• Can I keep my existing bank draft?

  • Yes, but you must set up autopay in the customer portal

• Why is my balance due not updating after an online payment?

  • Payments are applied immediately, but the website balance updates the following day

How To’s

• How to create a Customer Portal account:

  • Visit the Customer Portal page
  • Click “Register Now”
  • Enter your email and password
  • Follow the on-screen instructions

• How to add your Water System account to the Customer Portal:

  • Log in to the Customer Portal
  • Click “Add Account”
  • Enter your account number and other required information

• How to set up eBilling:

  • Log in to the Customer Portal
  • Find the “Paperless” option on the Accounts page
  • Change it to “Yes”

• How to add a payment method to My Wallet in Customer Portal:

  • Log in to the Customer Portal
  • Click “My Wallet”
  • Click “Add Payment Method”
  • Enter your payment information

• How to make a payment without storing payment information:

  • Use the One-Time Payment option
  • Enter your 12-digit account number

• How to set up AutoPay:

  • Log in to the Customer Portal
  • Click the AutoPay icon
  • Select a payment method
  • Set the start date, end date, and notification preferences

• How to remove an account from the Customer Portal:

  • Log in to the Customer Portal
  • Click “Accounts”
  • Click “Edit” on the account you want to remove
  • Click “Remove Account”

• How to update saved payment information:

  • Log in to the Customer Portal
  • Click “My Wallet”
  • Click “Edit” on the payment method you want to update
  • Make the necessary changes

• How to delete a payment method:

  • Log in to the Customer Portal
  • Click “My Wallet”
  • Click “Edit” on the payment method you want to delete
  • Click “Remove Payment Method”

Contact Information

For further assistance, please contact Cobb County Water System:

• Phone: (770) 419-6200
• Email: [email protected]
• Address: 660 South Cobb Drive, Marietta, GA 30060