Cocoa Utilities Bill Pay

Pay Your Cocoa Utilities Bill with Ease: A Comprehensive Guide

Are you looking for a convenient and hassle-free way to pay your Cocoa utilities bill? Look no further! This article will provide you with a comprehensive guide to all the available payment options, ensuring a seamless and timely bill payment experience.

Online Bill Payment: Quick and Convenient

The City of Cocoa offers a secure online bill payment platform that allows you to pay your bill with a few simple clicks. To access this service, follow these steps:

1. Visit the Cocoa Utilities website: https://www.cocoafl.gov/1714/Utility-Bill-Payment-Options
2. Click on the “Online Bill Payment” link.
3. Enter your account number and follow the prompts to complete your payment.

Note: A convenience fee will apply to all online payments.

Phone Payment: Pay by Phone

If you prefer to pay your bill over the phone, you can call the Cocoa Utilities Customer Service at (321) 433-8400. Follow the automated instructions to make your payment using a credit card or checking account.

Mail Payment: Traditional Method

You can mail your payment to the following address:

City of CocoaP.O. Box 1270Cocoa, FL 32923-1270

Important: Include your payment stub or write your full account number on your check to ensure proper processing.

Dropbox Payment: Drop and Go

For a contactless payment option, you can use the Dropbox located near the south entrance to the City Hall building. Simply drop your payment (check or money order) into the designated slot. Cash payments are not accepted.

Utility Payment Kiosk: 24/7 Convenience

The Utility Payment Kiosk, also located near the south entrance to the City Hall building, offers 24-hour payment convenience. You can use cash, check, or card to make your payment and receive a receipt for your records.

Auto Draft: Set It and Forget It

If you prefer to automate your bill payments, you can set up an Automatic Debit Agreement (ACH). Simply complete the ACH form and include a void check from your banking institution. Your payment will be automatically deducted from your account each month.

Additional Payment Options:

• In-Person: You can pay your bill in person at the City Hall Utility Customer Service office during their business hours.
• Credit Card: You can pay your bill using a credit card through the Interactive Voice Response (IVR) System by calling (321) 433-8400 and selecting option 1.

Frequently Asked Questions (FAQs):

Q: Is there a fee for online bill payment?
A: Yes, a convenience fee applies to all online payments.

Q: Can I pay my bill after the due date?
A: Yes, but late payment fees may apply.

Q: What if I have a question about my bill?
A: Contact the Cocoa Utilities Customer Service at (321) 433-8400 for assistance.

Q: Can I sign up for paperless billing?
A: Yes, you can sign up for electronic billing through the online bill payment platform.

Conclusion

Paying your Cocoa utilities bill is now easier than ever with the various payment options available. Whether you prefer the convenience of online banking, the simplicity of phone payment, or the traditional method of mailing, there is an option to suit your needs. By following the steps outlined in this guide, you can ensure timely bill payment and avoid any potential late fees or service interruptions.