Citizens Bill Pay

Pay Your Citizens Energy Group Bill Effortlessly

Citizens Energy Group provides reliable utility services to numerous households and businesses. Managing your utility bills promptly is crucial to maintain uninterrupted service and avoid late payment penalties. This comprehensive guide will walk you through the various payment options available for Citizens Energy Group customers.

Online Bill Payment

Citizens Energy Group offers a convenient online bill payment portal that allows you to pay your bills securely and efficiently.

• Visit the Citizens Energy Group website at https://info.citizensenergygroup.com/billing-and-payment
• Register for an online account or log in if you already have one
• Follow the on-screen instructions to make a payment using your checking account, debit card, or credit card

Phone Payment

You can make a payment over the phone by calling the Citizens Energy Group automated payment line at (317) 924-3311.

• Have your account number and payment information ready
• Follow the automated prompts to complete the payment process

Mail Payment

If you prefer to pay by mail, send your payment to the following address:

Citizens Energy Group
P.O. Box 7005
Indianapolis, IN 46207-7005

• Include your account number and payment stub with your payment
• Allow sufficient time for your payment to be processed

In-Person Payment

Citizens Energy Group offers several convenient payment locations where you can pay your bill in person.

• Visit the Citizens Energy Group website at https://info.citizensenergygroup.com/billing-and-payment for a list of payment locations
• Bring your payment and account information to the payment location
• Pay using cash, check, or money order

Payment Options

Citizens Energy Group accepts various payment methods, including:

• Checking account
• Debit card
• Credit card
• Cash
• Check
• Money order

Payment Due Date and Late Fees

Your Citizens Energy Group bill is typically due 20 days after the billing date. Late payments may result in late payment fees and service interruption. To avoid late fees and ensure uninterrupted service, pay your bill on or before the due date.

Troubleshooting Payment Issues

If you encounter any issues while making a payment, contact Citizens Energy Group customer service at (317) 924-3311. They will assist you in resolving the issue and ensure your payment is processed promptly.

Conclusion

Paying your Citizens Energy Group bill is a straightforward process with multiple payment options available. By choosing the method that best suits your needs, you can ensure timely bill payments, avoid late fees, and maintain uninterrupted utility services.